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We're sorry that you are having problems logging into
your membership dashboard.

Our passwords are based on a software product that
places a "COOKIE" on your desktop to identify you
and properly log you in.

Sometimes these "COOKIES" conflict with others that
are placed on your computer as you wander the internet.

COOKIES are not harmful in anyway - they can be
frustrating - especially when you want to log in ...
and can't.

It is very EASY for you to fix, yourself.

You simply need to do two things:

#1 - Clear your COOKIES and your CACHE, then try to login again. If this fails ... before you close your browser,

Clear COOKIES, CACHE and HISTORY and then CLOSE your browser, so you can start a new session.

#2. Restart your browser, go to the login screen and log in.

If You Continue to Have Challenges - Send an Email to:
support@asgi.us

 

MANAGING COOKIES ON YOUR COMPUTER

Windows Internet Explorer v 7.+

To delete all cookies :

1. Open Internet Explorer, click the Tools menu and choose Internet Options .
2. Click the Delete button.
3. Clicke the Delete Cookie button
4. Click Yes button
5. Click Close button
6. Click OK .

To delete certain cookies :

1. Open Internet Explorer, click the Tools menu and choose Internet Options .
2. Click the Settings button.
3. Click the View Files button.
4. Click the View menu and select Details .
5. Click the Internet Address column header to sort, then locate the Internet addresses of the cookie files. For example, a cookie Internet address may be named similar to the following: Cookie:user@domainname.com
6. Highlight the cookies you wish to delete, then press the Delete key.

Windows Internet Explorer 5 & 6

To delete all cookies :

1. Open Internet Explorer, click the Tools menu and choose Internet Options .
2. Click the Delete Cookies button.
3. Click OK.

To delete certain cookies (the same way as Window Internet Explorer 7):

Windows Mozilla FireFox v 2.x and above

To delete all cookies and/or to delete certain cookies :

1. Open Mozilla FireFox, click the Tools menu and choose Options .
2. Click the Show Cookies
3. Select one or more cookies and click Remove Cookie , or click Remove All Cookies .
4. Click OK .

Netscape v8.x

1. Click the Tools menu and choose Options.
2. Click Privacy.
3. Click View Cookies .
4. Select one or more cookies and click Remove Cookie , or click Remove All Cookies .

Netscape v 7

1. Click the Tools menu and choose Cookie Manager
2. Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer.
3. Select one or more cookies and click Remove Cookie , or click Remove All Cookies .

Macintosh Internet Explorer v 4.5 & 5 +

1. Open Internet Explorer.
2. Click the Edit menu and choose Preferences.
3. Expand the Receiving Files category by click the triangle to the left, and click Cookies
4. Select the item or cookies you want to delete in the Server list and click Delete.

Macintosh Netscape v 4.x +

Netscape bundles all web site cookies into one file. This file cannot be edited. If you wish to remove one cookie, you must remove them all by deleting the cookie file.

1. Double click the Hard Drive icon and open the System Folder.
2. Double click Preferences and locate the Netscape Users folder.
3. Double click Your Profile folder.
4. Single click the MagicCookie file so that it is highlighted, click the File menu and choose Move to trash
5. Or, drag and the MagicCookie file to the Trash folder.

 

 

 

CLEARING YOUR COMPUTER'S CACHE

Windows Internet Explorer v 7 +

1. Open Internet Explorer, click the Tools menu and choose Internet Options .
2. Click Delete button.
3. Click Dete Files button.
4. Click Yes
5. Click Close
6. Click OK

Windows Internet Explorer v 5 & 6

1. Open Internet Explorer, click the Tools menu and choose Internet Options .
2. Click Delete Files button .
3. Check Delete all offline content.
4. Click OK .
5. Click OK .

Windows Mozilla FireFox v 2.x and above

1. Open Mozilla FireFox, click the Tools menu and choose Options .
2. Click Clear Now button.
3. Check Cache if check box is not checked. Unckeck other check boxes if you don't want delete them.
4. Click Clear Private Data Now button.
5. Click OK .

Netscape 8.x

1. Click the Tools menu and choose Options.
2. Click Privacy.
3. Select Cache if it is not selected yet.
4. Click Clear button.
5. Click OK .
6. Click OK .

Safari

1. Click 'Safari tab at the top of your screen Scroll down to 'Empty Cache' A window will pop up asking if you want to empty the cache
2. Select the 'empty' button