Always
Get Your Warranty in Writing & READ it to know your coverage and who
backs the warranty, in the unlikey event you need it.
NO Manufacturer's Warranty Covers
Wear!
Merriam-Webster's
latest dictionary definition is that a warranty is an expressed (written) or implied (verbal) statement
that some situation or thing is as it appears to be or is represented
to be.
Warranties are a part
of every manufacturer's world and they are an important asset that adds
value to products and services in the eyes of the market. Warranties
can help build trust in both products and service companies. Warranties
outline the expectations of liability and cover specific terms and conditions
of responsibility of both the manufacturer and the customer.
Most
warranties, in the carpet industry and specific to artificial turf,
do not cover "wear and tear". The
"manufacturer" or installer that provided you the written warranty will
be responsible to back your warranty in the unlikely event you would need
to file a claim.
UV
degradation, fiber strength, stability of the backing and tufted yarn
integrity are generally covered by the yarn and component manufacturers
warranties.
Because
the fiber and backing manufacturer's components make up the vast majority
of materials used to create the finished product, if something, other
than workmanship fails, the manufacturer has to rely upon HIS warranties,
in getting relief for any claims. The
component manufacturer's maximum warranty coverage period for lawn and
landscape artificial grass yarn fibers and backings is up to eight (8)
years.
Manufacturer's
of finished artificial grass will warranty their materials for the same
period of time; no more than 8 years; any extension beyond a period
of up to 8 years, will have to be backed by either the supplier of
the surface materials, or your own builder, installer.
If
a problem arises and you need to excercise your warranty, you will want
a copy of your construction contract, warranty, invoice and payment
documentation handy.
The
date your turf was made or shipped to you may not have any affect upon
the warranty, which would typically start on the day of job completion,
or within an agreed upon period, there-after.
When
a warranty is offered to you for an artificial grass surface solution,
as any other transaction in which a warranty is one of the benefits, get
it in writing, along with clear instruction of who to contact in the event
of a mishap. Companies, with integrity, will make it right.
Warranty
claims must be reviewed, in person, by adjusters - just like any bent-fender
might require the services of a claim adjuster to look at your auto before
processing your claim and determining the next steps that they may take;
which may include replacement of the artificial grass surfaces.
Your
artificial grass warranty, unless specified, will not cover items such
as construction materials (other than the artificial grasses),
construction workmanship, labor, shipping and handling, removal and any
dump or hauling fees.
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